Contact Us

Welcome. We’re here to help.

Learn how you can uphold our commitment to inclusive communication with our community.

Quick Actions

Get help and support for your frequently asked questions. Click the topic headers below to get started.

Learn more about our free online return policy. To complete a return or exchange in store, find your closest store location. Please note we cannot set up online exchanges.

Orders

Returns

Services and Payment Plans

Sizing

Our Products

Shipping Policy

Support Centre Information

The Guest Education Centre (GEC) is our contact centre. Reach out to us by Live Chat, Apple Messages, phone or email.

Phone number: 1.877.263.9300 | Hours: 6am – 6pm PT on weekdays, 6am – 4pm PT on weekends

Our Store Support Centre (SSC) is home to everyone from business operations to community relations. Contact the SSC at: 1818 Cornwall Avenue, Vancouver, BC, Canada, V6J 1C7

Phone number: 1.604.732.6124

Chat with us
Our friendly Virtual Assistant is available for fast support, 24/7. If you need help from a human, they’ll direct you to one during hours of operation. Hours of operation 5am – 9pm PT on weekdays 6am – 6pm PT on weekends
Let's Chat
Shop with a Product Expert
Product Experts can help with placing orders, product recommendations, sizing questions, and personal shopping. We’re excited to offer support by text (on iOS devices), video chat, and phone. It’s like getting a personalized store experience, but from the comfort of your own home (or when you’re on the go).
Connect With Us