Military FAQ

Questions? You're exactly where you need to be.

Who's eligible?(Click to Expand)

Active military members, along with spouses and dependents from the same household. Reservist military members and veterans are also eligible.

What does my 15% off apply to?(Click to Expand)

Drum roll, please. Your 15% off applies on purchases online and in-store. It's valid on lululemon gear only for yourself though, including regular-price, We Made Too Much, lululemon lab, and selfcare. It’s not valid for gear on the lululemon Like New website, purchases of lululemon gift cards or e-gift cards, in combination with other promotions, or for gifting or resale. Discount cannot be used in combination with gift cards, Klarna, Afterpay or PayPal for online transactions. If you’d like to see the Military and First Responders Terms and Conditions, we put them right here.

What are my payment options with the Military discount?(Click to Expand)

Credit cards and Apple Pay are accepted forms of payment for online transactions in combination with the Military discount. Gift cards, Klarna, Afterpay, and PayPal cannot be used in combination with the discount for online transactions. Gift cards can be used in combination with your discount at any of our stores. To find a nearby location, check out our Store Locator here.

How do you apply?(Click to Expand)

Click “Get Verified” to get started with SheerID, whom we’ve partnered with to help make verification easy and secure. Once you’ve submitted your information, you’ll receive an email from SheerID within a few minutes. If your verification is successful, congrats! Your 15% off is officially good to go. If not, you may need to submit some additional information. To learn more about SheerID, head here.

I’m an active military member. Do my spouses and dependents need to verify too?(Click to Expand)

Yes. Each of your spouses and dependents will need to complete the same verification process you did. Please keep in mind that only spouses and dependents from the same household are eligible. Limits may apply to number of dependents, please see Military and First Responders Terms and Conditions for more details here.

What if I live in a different country than the one shown on my ID?(Click to Expand)

When you verify through SheerID, use the form from the country that’s shown on your ID. After you’re verified, you can shop on either the Canada or US lululemon website.

Wondering how to redeem your 15% off?

When can I start using my 15% off?(Click to Expand)

You can shop with your 15% off online and in-store as soon as you receive your confirmation email.

Can I use my 15% off more than once?(Click to Expand)

More than once, and more than twice! There’s no limit to the number of times you can use your 15% off. Technically this is subject to change, but you can see Military and First Responders Terms and Conditions here.

Can I use my 15% off for friends and family?(Click to Expand)

No, your 15% off is only for you. If you’re shopping online for other people, we ask that you switch your 15% off to “off” at checkout. Misuse of your 15% off could lead to removal from the program. Remember, active military spouses and dependents are eligible—they’ll just need to verify and shop on their own.

How do I use my 15% off online?(Click to Expand)

Quite easily. Sign in to your lululemon account using our website or app (iOS). (Hint: it’s in the top-right corner of this page.) Make sure you’re using the same account you used to verify as a military member and check that the 15% off toggle at checkout is turned on. Your 15% off will apply automatically. Discount cannot be used in combination with gift cards, Klarna, Afterpay or PayPal for online transactions.

How do I use my 15% off in-store?(Click to Expand)

After you’ve verified online, ask a lululemon educator in-store to apply your 15% off at checkout. Don’t forget to bring a valid ID.

Can the 15% Off be used with other discounts?(Click to Expand)

The 15% off Military and First Responders benefit cannot be combined with other discounts.

What’s the closest lululemon store to me?(Click to Expand)

Our Store Finder’s got you covered. Check it out here.

Already a member? These are for you.

How do I sign into my lululemon account?(Click to Expand)

It’s easy. Just click the "Sign In” link in the top-right corner of this website. You can also use the app (iOS). Make sure you’re using the same email address and password you used to get verified.

Can I apply my 15% off to gear I’ve already purchased?(Click to Expand)

No, your 15% off is only valid in the moment and does not apply to previous purchases, either online or in-store.

What’s the return policy on gear I purchase with my 15% off?(Click to Expand)

It’s the same as usual. If you’re having second thoughts about your gear, don’t worry. You have 30 days from the delivery date to return it, unless you purchased them from We Made Too Much—those sales are final. Check out our full return policy here.

Does my 15% off ever expire?(Click to Expand)

It’s good for four years. After that, we ask that you verify again.

I’ve got a few more questions. Who should I reach out to?

For verification questions and trouble-shooting, you can reach out to SheerID at sheerid.com. For any other questions about your 15% off, please contact us here for additional support.