Shipping Delay

If there's a delay shipping your order, you may receive an email with details about it or you can track your order for the latest updates. We understand shipping delays aren’t ideal and we appreciate your patience as we work hard to get your order to you.

If your order is past the shipping timeline and you haven't received any updates by email or through tracking, contact us. 

We're experiencing delays with orders shipped by Canada Post due to the potential strike. If your order is shipping by Canada Post, we'll attempt to ship it with another courier. If it can't be shipped, your order may be cancelled. 

If you're wondering whether your order will ship with Canada Post, please use our website. You’ll notice a pop-up during checkout (pop-up isn’t available on our app) if your order is shipping with Canada Post. If that’s the case, we'd recommend placing an order with an alternative address shipping with another courier if that's available to you. If you don't see the pop-up during checkout, your order won't be affected by the delays. If you live near a store, check out our Buy Online, Pick Up in Store option. We can't update a Canada Post shipping address once the order is placed.