Vendor Onboarding Forms

Please complete the vendor onboarding form in full. We will not be able to add you to the system if there is any missing information. A void cheque, bank letter or bank statement will need to be provided alongside the vendor onboarding form. If you are looking to update information, please tick the update existing vendor box on the form, provide your business name, and the updated information. A member of our team will be in contact to verify the new information provided. All vendor onboarding forms should be submitted through your lululemon contact. Please note, all new vendors will automatically be onboarded to the Coupa Supplier Portal (CSP) for invoice submissions. Government, tax, rent, and utility related vendors will be exempt from using the platform. Vendor onboarding forms can be accessed by clicking on the links below:

• Australia & New Zealand

• China

• Europe (excluding UK)

• United Kingdom

• Hong Kong

• Japan

• Korea

• Macau

• Malaysia

• Mexico

• North America

• Singapore

• Taiwan

• Thailand

• Vietnam

• Standard Form (for regions not mentioned above)

Our Vendor Code of Ethics (VCoE) outlines our commitment to respecting human and labour rights and promoting safe and fair working conditions for workers in our supply chain. It outlines our responsibility principles to ensure that, despite cultural and legal differences among countries where we produce or source goods, all of our suppliers uphold a consistent set of policies. Where our VCoE conflicts with local laws, our suppliers are required to follow the stricter regulations. We believe that by aligning on core values from the start, we create the foundation for successful long-term relationships to achieve our mutual goals. Learn more about our VCoE here.

A purchase order should be obtained before providing services/goods. All invoices must include a lululemon PO number; if missing, the invoice will be rejected. Please contact your lululemon business partner if you have not received this in relation to the delivery of goods or services. The PO2Pay policy is applicable to all global indirect suppliers and excludes government, utilities and tax related vendors. This policy does not apply to indirect suppliers that invoice lululemon China.

For vendors providing services or goods in the US, Canada, or globally, this Purchase Order is governed by the terms and conditions available at https://shop.lululemon.com/en-ca/help/legal/vendor-terms, which are incorporated by reference herein. By accepting this Purchase Order, the vendor acknowledges and agrees to be bound by these terms and conditions, as amended from time to time. For vendors providing services in all other regions, the terms and conditions available at https://images.lululemon.com/is/content/lululemon/PurchaseOrderTermsAndConditions.pdf, govern the Purchase Order. If you have a valid executed agreement with lululemon, those terms will take precedence over the online terms linked above.

The Coupa Supplier Portal (CSP) is a free portal where vendors can login to view purchase orders, create and send invoices, manage their catalog items (if applicable), and view payment status. To use this option, the lululemon supplier team needs the vendor contact name and valid email address to send the invitation to the vendor to join the CSP. The Coupa Supplier Portal login page is https://supplier.coupahost.com

To learn more about the Coupa Supplier Portal in the language of your choice click HERE

Vendors that cannot join another “network” also have the option to raise invoices via an email notification generated by Coupa called a Supplier Actionable Notifications (SAN), allowing vendors to:

Invoice POs directly from email notifications for POs created in Coupa.

Acknowledge a PO.

Create an invoice from SAN.

Add a comment to a PO.

Create a CSP account if they want to take advantage of the benefits of working with customers through the CSP.

Note: Vendors are already registered for the CSP can also take advantage of SAN.

May 23, 2024 Update for all Coupa SAN users: SAN now requires a one-time password (OTP) due to a recent update in Coupa, to provide a more secure supplier experience for the intended receiver. The email address used to send the PO SAN will receive the OTP verification code. The procedure will be as follows if prompted:

1. Supplier will be brought to a OTP landing page after clicking link on PO email notification.

2. Supplier fills out the CAPTCHA so that Coupa may create a password and an email will be sent to the email address on file.

3. Supplier enters the password and verifies. Supplier to continue using SAN as usual.

For more information regarding this update, please click HERE

Find more information about SAN in the language of your choice click HERE

Invoicing lululemon Outside of Coupa

If you continue to send soft-copy invoices by email to the relevant email inbox for your region, expect delays as priority will be given to invoices sent through Coupa Supplier Portal or the Coupa Supplier Actionable Notification from the PO. For payment, please ensure that your invoice meets the criteria outlined. Non- compliant invoices will be rejected and will not be paid.

For payment, please ensure your invoice meets the below criteria:

• Legal business name

• DBA (doing business as) – if applicable

• Tax & corporate registration numbers (Tax ID, TIN, GST/HST/QST program number)

• Legal Business Address

• Bill-to address of lululemon location

• Ship-to Location of services performed, or goods manufactured, if different from Bill-to

• Remit-to address

• Invoice Date

• Unique Invoice Number

• lululemon 13-Digit Internal Purchase Order Number (Format: XXX-XXXXXXXXXX)

• lululemon Internal Contact

• Invoice amount – Separate shipping, handling, and freight accordingly

• Amount by line item, with Quantity, Price and Purchase Order line number referenced

• Taxes applicable to each line item should be separated, with a separate total for each tax code

• Currency

In addition, please ensure that your submission meets the below requirements:

• One invoice per email, multiple invoices in one submission could be rejected

• Text in the email body will not be seen

• PDF or full-JPEG image files are acceptable file formats

• Cover sheets should be combined with the invoice in a single PDF or full-page JPEG document

• Do not submit an invoice more than once

• Do not use any of the following for your invoice number:

• A lululemon Purchase Order Number

• An Invoice Number previously paid under

• Adding suffixes to an original Invoice Number (such as -A)

• Combining multiple invoices in one submission

• Foreign characters

• Use the date of your invoice for Invoice Date, rather than using submission date

• Payment for your invoice will be made based on the net terms of invoice date entered in our system

As our vendor, you will be responsible to charge the applicable sales and other taxes in accordance to your jurisdiction(s), type of supply, place of supply, and maintain the applicable rates in effect. Different types of taxes should be listed by name (tax types or tax codes) and calculated separately on the invoice.

You are required to state your tax and corporate registration numbers, in accordance to invoicing standards in your jurisdiction.

Payment information can be found on the invoices tab, make sure to update the view to payment information and the select customer field is a lululemon account.

Remittances advices will be emailed as per status quo.

For any invoices with status Pending Approval please reach out to the requester of the PO for an update. For any other questions about invoices or payments please reach out to: accountspayable@lululemon.com.

Please review the lululemon North America Vendor Terms and Conditions here.