Missing Package(s) or Item(s)

Missing an item from your order? Be sure to double check the items you selected when placing your order. You can view the order you placed through your account, or your confirmation email.

If you’ve waited 24 hours and you’re still missing a package that's marked delivered, or an item wasn’t included in your package, we’re here to help.

Submit a claim for our team to look into your missing package(s) or item(s). You’ll be asked to enter your email address and order number. Select “Missing Package(s)” if your whole package is missing, or “Missing Item(s)” if you’re missing an item in the package you received. Please wait until you hear back from us about your claim before reaching out.

If you've placed your order with a billing or shipping address outside the US or Canada, you’ll need to contact us for support.