Proof of Purchase

Proof of purchase is required for all returns (except as noted otherwise). Proof of purchase is acceptable through the packing slip, paper or online receipt, delivery confirmation email, or your profile purchase history (for lululemon Members). 

If you’d like to return an item, but don’t have proof of purchase, you may be asked to provide personal information in the form of an ID, such as a federal or state/province-issued photo ID (e.g. driver’s license, military ID and passports). For a complete list of acceptable forms of ID, see the list below. Refunds will be applied to a lululemon gift card or in accordance with applicable law. 

Acceptable forms of ID include: 

• US, Canadian, or Mexican Driver’s License 

• US State or Canadian Provincial ID 

• Canadian Health Card 

• Passport 

• Mexican Matricular Consular 

• Mexican Voter Registration 

• Other third-party documents (e.g., a utility bill) which displays your first name, last name, and address 

Your information will be collected and used for the purpose of fraud detection and making return authorization decisions. This data is transferred to and accessible by lululemon’s third-party return verification system.