Return Policy

If you're having second thoughts about your order, purchases made between October 15 and December 24 can be returned or exchanged until January 23, subject to the Terms and Conditions below. Returns can be made online by mail or in person at your closest store location, but can’t be processed at lululemon outlet stores. For an exchange, please visit a lululemon store. 

The fine print:  

• Product must be unworn and unwashed, with the hang tags attached, in original packaging (if applicable), and accompanied by proof of purchase 

• Some items, like gift cards, face masks, and, except as detailed in Return Terms and Conditions, product from “We Made Too Much” and final sale and can't be returned or exchanged  

• Refunds will only be applied to the original form of card payment, to a lululemon gift card, or in accordance with applicable local laws  

Members can make in-store exchanges or return sale items for a lululemon gift card. Join lululemon Membership to get started. 

If you’ve tested out your shoes and they’re not working out, we’re happy to provide a full refund or exchange within 30 days of the original purchase date. Shoes must be in the box and accompanied by proof of purchase.

Our holiday return policy is here. Purchases made between October 15 and December 24 can be returned or exchanged until January 23. Holiday returns are still subject to our full return policy. Be sure to visit Gift Receipt before placing an order.

Looking to return a gift? Head to Return a Gift for support.

All returns are handled on a case-by-case basis and ultimately at lululemon’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our guests. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. If we choose to provide a refund beyond 30 days or in the event there’s no proof of purchase, refunds will be applied to a lululemon gift card or in accordance with applicable local laws. 

In some circumstances, we may request that additional information be provided, including personal information, for verification purposes. lululemon's practices relating to collection, use, and sharing of such personal information are further detailed in our Privacy Policy. 

You can find all the details in lululemon’s full Terms and Conditions, including lululemon Membership.