Missing Package(s) or Item(s)
If you’ve waited 24 hours and you’re missing a package that's marked delivered, or an item wasn’t included in your package, we’re here to help. Submit a claim for our team to look into your missing package(s) or item(s).
Be sure to double check the items you purchased through your account or confirmation email before submitting a claim.
How it works
After waiting 24 hours, click “submit a claim” to visit the missing package(s) or item(s) portal
Enter your email address and order number
Select “Missing Package(s)” if a package is missing, or “Missing Item(s)” if you’re missing an item in the package you received
Follow the prompts to complete your claim
Our team will review your submission in 2-3 business days
You’ll receive an email sharing whether your claim has been approved, denied or cancelled
If approved, you’ll be asked to contact us to receive your refund or replacement product
Ineligible to submit
If your order contains one of the following, you won’t be able to submit a claim, and you’ll need to contact us for support instead:
A billing or shipping address outside the US or Canada
Orders still processing or have been shipped but not yet delivered
Orders shipped or delivered more than 30 days ago
Buy Online, Pick Up in Store orders, or orders shipped to a store location
Like New purchases
Purchases made on Facebook/Instagram—visit our Instagram and/or Facebook Purchases help page for support
If you need support submitting a claim, would like more information on a claim, or meet one of the restrictions above, please contact us.