Program Discount Troubleshooting

If you’re having trouble applying your discount online, follow the troubleshooting steps:  

• When at the checkout screen, click the “back” button on your browser/app and click “checkout” again 

• Clear your cache and cookies 

• Sign out and then back in to your account 

• If you’re using the lululemon app, make sure your phone system and app are up to date 

• If you’re on a browser, use Google Chrome 

More tips:  

• If your discount has a toggle box, you should see a toggle that you’re able to turn on/off during checkout 

• Make sure there aren’t markdown items in your cart  

• Use a credit card or ApplePay 

If you’ve tried all the troubleshooting steps above and still aren’t able to place your order with your discount, contact us for support. If you’re looking for support with a general discount (not a discount attached to a Program), head to Discount Troubleshooting in the Payment category for support.