Discount Troubleshooting

If you’re having trouble applying a discount you’ve received, follow these troubleshooting steps: 

• Use a desktop computer or laptop with Google Chrome and delete all cache and cookies 

• Sign in to your lululemon account 

• Click on the link provided in the email and your discount will automatically apply at checkout (it’s not a promo code you enter manually) 

• Double-check the limit in the email, including excluded items for your discount to apply 

• In some cases, the discount will show after entering your shipping/billing details and address (right before checkout)   

• If the steps above still haven’t solved the error, try to copy and paste the link into an incognito Chrome browser 

 If you’ve tried all the troubleshooting steps above and are still having issues with your discount, contact us. If you’re looking for support with your Sweat Collective or Military & First Responder discount, head to Program Discount Troubleshooting for support.