Contact Us

Welcome. We’re here to help.

Learn how you can uphold our commitment to inclusive communication with our community.

Quick Actions

Get help and support for your frequently asked questions. Click the topic headers below to get started.

Learn more about our free online return policy. To complete a return or exchange in store, find your closest store location. Please note we cannot set up online exchanges.

Orders(Click to Expand)

How can I track my order?

What are my payment options?

Can you help me with gift cards?

Returns(Click to Expand)

How can I track my order or return?

How can I start an online return?

What's your return policy?

Can you tell me more about receipts and refunds?

Can you help me with gear that arrived damaged?

Services and Payment Plans(Click to Expand)

How can I buy online and pick up in store?

What virtual shopping options do you have?

Where's my closest store?

What payment plans do you offer?

Do you offer complimentary hemming?

Sizing(Click to Expand)

Do you have a size chart?

Where can I go for support with sizing questions?

Our Products(Click to Expand)

What’s your Quality Promise?

What can you share about resale and brand protection?

Shipping Policy(Click to Expand)

Fees and Timing

Shipping Location

International Shipping

Support Centre Information(Click to Expand)

The Guest Education Centre (GEC) is our contact centre. Reach out to us by Live Chat, Apple Messages, phone or email.

Phone number: 1.877.263.9300 | Hours: 6am – 6pm PT on weekdays, 6am – 4pm PT on weekends

Our Store Support Centre (SSC) is home to everyone from business operations to community relations. Contact the SSC at: 1818 Cornwall Avenue, Vancouver, BC, Canada, V6J 1C7

Phone number: 1.604.732.6124

Chat with us
Our friendly Virtual Assistant is available for fast support, 24/7. If you need help from a human, they’ll direct you to one during hours of operation. Hours of operation 5am – 9pm PT on weekdays 6am – 6pm PT on weekends
Let's Chat
Shop with a Product Expert
Product Experts can help with placing an order, product recommendations and personal shopping. Connect with one today. Hours of operation 6am – 6pm PT on weekdays 6am – 4pm PT on weekends
Connect With Us