Sweat Collective FAQ

We want to ensure all who are part of Sweat Collective meet our official eligibility requirements so we can better support leaders at work in their communities. To qualify for the Sweat Collective program, you must currently be active in coaching, and/or leading adults (18 years of age or older) in one of the following areas and have approved supporting documentation showing you meet the eligibility requirements.

Group Fitness Instructors/Personal Trainers Eligible instructors include group fitness, and studio instructors of adult participants. Proof of documentation may include current pay stub, employee profile, work schedule, organization webpage, etc.

Self-Employed Personal Trainers Eligible trainers include those who train adults independently, and at gyms and private studios as self-employed contractors. Proof of documentation may include a training certificate or diploma.

Studio/Gym Owners or Managers Eligible owners or managers include those who work in fitness spaces with a single location, or multiple franchises. Proof of documentation may include current pay stub, employee profile, work schedule, organization webpage, etc.

Athletes Eligible athletes include those that compete at the Professional, University/College (excluding NCAA) or National/International level and must be 18 years of age or older. Proof of documentation may include your online profile from your team or organization's website.

Coaches Eligible coaches include professional run club coaches and those who coach/assistant coach teams at the Professional, University/College or National/International level of athletes who are 18 years of age or older. Proof of documentation may include your online profile from your team or organization's website.

Team Staff Eligible team staff include team manager, strength and conditioning coach or athletic trainer of teams at the Professional, University/College or National/International level of athletes who are 18 years of age or older. Proof of documentation may include your online profile from your team or organization's website.

For further questions about your eligibility, please contact us at gec@lululemon.com.

• Enjoy 25% off* regular-priced lululemon gear when shopping for yourself online, in-store, and on app (iOS) in North America.

• You’ll get invites to Sweat Collective-only events, the latest information on product innovation, and lululemon updates.

• As active leaders in your community, we look to you for feedback on how we can improve designs and make our gear better.

Starting on April 24, 2023, your Sweat Collective discount can be used on regular-priced product only. We occasionally make updates to Sweat Collective based on the intention of the program and encourage our leaders in sweat to use their Sweat Collective benefit to shop and wear test our latest gear and product drops.

Credit cards and Apple Pay are accepted forms of payment for online transactions in combination with the Sweat Collective discount. Gift cards, Klarna, Afterpay, and PayPal cannot be used in combination with the discount for online transactions. Gift cards can be used in combination with your discount at any of our stores. To find a nearby location, check out our Store Locator here.

Make sure you’ve opted in to receive lululemon emails to hear about all these offerings. You can check the box to receive emails during your application process or anytime while logged into your lululemon account – look for Product Notification emails in the Communications section.

First, check your eligibility above. If you’re eligible, go here and click “Apply Now” to get started with the application through SheerID, whom we’ve partnered with to help make verification easy and secure.

Once you’ve submitted your information, you’ll receive an email from SheerID within 5 minutes to 1 hour of your submission. If your verification is successful, welcome. Your 25% off* lululemon will be available instantly. If your verification is not successful, you may need to submit some additional information. To learn more about SheerID, click here.

SheerID is our third-party verification service, whom we’ve partnered with to help make verification easy and secure. You’ll get an email from them once you get started. To learn more about SheerID, click here.

Required documentation varies based on the type of activity you lead. Our SheerID verification system will only request applicable documentation which must show that you are currently coaching and/or leading adults, including current professional profile from your team or organization’s website, training certifications, and government ID, etc.

You should receive an email from SheerID within 5 minutes to 1 hour after submitting your application. If you have any trouble with your application, you can reach out to SheerID here. To learn more about SheerID, click here.

To join Sweat Collective, you will need to be verified online via our integrated SheerID digital verification system.

You will be prompted to renew your membership every year. We’ll email you when the time comes. There's no limit to the number of times your status can be renewed. As long as you continue to meet our eligibility criteria, we want you to be a part of Sweat Collective.

Your 25% off* lululemon products applies to regular-priced product purchases online and in-store, and on app (iOS) in North America. It's valid on lululemon gear purchased only for yourself on our North America website or across North American stores. It's not valid on products on markdown (including but not limited to "We Made Too Much", and on promotional offers during Black Friday, Cyber Monday, Boxing Day, and Warehouse Sales, or any other discounts or promotions, or in our Outlet locations), gift cards, e-gift cards, in combination with other promotions, programs, and not to be used for gifting or resale. Additional exclusions may apply. Discount cannot be used in combination with gift cards, Klarna, Afterpay or PayPal for online transactions. See Sweat Collective Terms here. 

Your 25% off* is only for you. If you’re shopping online for other people, we ask that you switch your ‘25% off’ toggle to “off” at checkout. Products purchased using your benefit cannot be gifted or resold. Misuse of your 25% off* could lead to your permanent removal from the program. See the full Sweat Collective Terms here. 

You can shop with your 25% off* lululemon products online and in-store as soon as you receive your confirmation email. Your Sweat Collective badge will appear automatically in your account once you’ve been verified.

Click the “Sign In” link in the top-right corner of this website. Make sure you’re using the same email address you used to get verified.

We welcome you to use your 25% off* lululemon products both online and in-store. To use the 25% off* online, sign into the same account you used to get verified. As soon as the Sweat Collective badge appears on your account profile, your benefit is ready to use. Before checkout on the "at checkout" page, make sure your '25% off' toggle is turned on. Note: discount cannot be used in combination with gift cards, Klarna, Afterpay or PayPal for online transactions. To use the 25% off* in-store, make sure you've been verified online prior to shopping, and let one of our Educators in-store know you're a part of Sweat Collective. Don't forget to bring a valid photo ID.

The 25% off Sweat Collective benefit cannot be combined with other discounts.

Absolutely. If you’re having second thoughts about your gear, don’t worry. You have 30 days from the delivery date to return it. Check out our full return policy here.

No, your 25% off* lululemon products is only valid in the moment and does not apply to previous purchases, either online or in-store.

To receive emails about exclusive Sweat Collective offerings, make sure you’re opted into lululemon email communications within your lululemon account. Look for Product Notifications in the Communications section of your profile.

Need help placing an order? Check out these tips for some general troubleshooting:

• Make sure you're logged into the lululemon.com account using the email address you used when registering for Sweat Collective.

• It's important that you sign in before adding any items to your cart so the ‘25% off’ toggle applies at checkout, allowing you to use your benefit.

• Make sure you don't have any gift cards in your cart, as they are not eligible to be used with your Sweat Collective benefit.

• We suggest using Google Chrome for the best checkout experience.

• Need extra help? Reach out to the GUEST EDUCATION CENTRE. Give them a call, email, or start a live chat and they’ll be happy to help.

LIVE CHAT for the quickest response

Email: gec@lululemon.com

Call: 1.604.215.9300

Thank you for helping us shape the future of our gear. We always welcome your feedback on what you love (or don’t love) about our products. Here are a few ways for you to tell us what you think:

• Leave a product review online

  1. search for and select the item you want to review on our website

  2. scroll to the bottom of the page, where you will find the “reviews” section

  3. select “create a review” and let us know what you think!

  4. use the “Feedback” tab on the right side of this page

• Fill out the occasional product feedback surveys sent to our Sweat Collective

• Chat with an educator in your local store

• Connect with our Guest Education Centre through LIVE CHAT (for the quickest response), email us at gec@lululemon.com, or call us at 1.604.215.9300

Looking for details on events that you can join?

The next best place for you to hear all about our community events is in one of our stores. And of course, make sure you’re signed up to receive lululemon emails to stay in the know about Sweat Collective events.

Check out the community section of our website and our lululemon social media pages.

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