Membership Terms & Conditions
Membership
The lululemon membership (the “Membership”) is offered by lululemon athletica canada inc together with its affiliates, including lululemon usa inc. (“lululemon”). lululemon may extend certain benefits, perks, and privileges as described in more detail below, and additional offers that may be announced from time to time. These terms and conditions (“Terms”) form the agreement between you (“Member” or “you”) and lululemon with respect to the Membership. When accessing the Membership or any websites associated with the Membership, you are also subject to the applicable web site terms of use, including at https://shop.lululemon.com/story/legal-terms-of-use. To the extent there are conflicts between these Terms and any website terms of use, these Terms will control.
Member Acceptance of Terms
You hereby agree, for good and valuable consideration, to the Terms, rules, regulations, policies and procedures of the Membership. Each Member is responsible for remaining knowledgeable about the Membership Terms. lululemon reserves the right to disqualify Members who violate any of the Membership Terms or any other lululemon terms that pertain to them.
Data Privacy
When you participate in the Membership, we may collect certain information about you from third parties and combine that with information we collect directly from you. For example, we may receive your name and email address from fitness studios and providers of online booking tools when you sign up for and participate in classes offered as part of the Membership. We use this information to better understand your interests and for analytics purposes. For more information about the ways lululemon collects, uses and shares personal information about you, please see terms USA and terms Canada.
Membership Eligibility and Restrictions
Membership is open only to individuals who (a) have an existing lululemon account or create a new lululemon account upon purchase of the Membership; (b) are at least age 18 (or the age of majority in jurisdiction of residence, whichever is older) upon purchase; and (c) are legal residents of the 50 United States, D.C., or Canada residing within the geographic territory in which the Program is offered (the “Program Market”). lululemon will determine the geographic scope of the metro areas for the Program Market.
Membership is limited to individuals only and is limited to one account per individual (one email per account). Employees, directors, and officers of lululemon and each of their respective parent companies, affiliate companies, and subsidiaries are not eligible for the Membership. lululemon may limit the number of Members accepted into Membership for each Program Market. Sweat Collective members and lululemon Ambassadors are eligible for Membership, but may not use their discounts to purchase Membership, and any available discounts will not be cumulative.
Membership benefits or Member accounts may not be merged, transferred, purchased, sold, assigned, auctioned or traded, including by death or as part of a domestic relations matter. Doing so will void the Member account. Membership benefits have no cash value and are not exchangeable for cash or any other benefits or services.
Membership Enrollment
Individuals can enroll (a) online by selecting the Membership product and proceeding through the Membership checkout process, (b) in-store through a designated mobile device (see educator for details) or as otherwise offered by lululemon. Member must pay a Membership fee as determined by lululemon plus applicable taxes, to become a Member. Member may be required to provide their name, address, email, associated Membership city, birthday month and day and additional enrollment information. lululemon reserves the right to refuse Membership to any customer who does not follow the enrollment procedures. lululemon may choose to offer signup incentives and enrollment promotions from time to time.
All sales of the Membership are FINAL, and non-refundable. If you cancel your Membership at any time, you will lose all access to the benefits and any data or information stored in your Membership profile.
Refund terms for advanced purchase of Membership may vary, as required by law or as otherwise communicated by lululemon, and you may request a return up to 30 days after Membership commencement by contacting our Guest Education Centre at membership@lululemon.com or 1.877.263.9300.
Member should promptly advise lululemon of any changes to their personal account contact information such as name, address, phone number(s) and/or e-mail address, by updating their lululemon account information.
Membership Duration
Your Membership will terminate on the earlier of 1) a date specified by lululemon at the time of purchase or 2) one year after enrollment and will not automatically renew. lululemon may offer a one-year Membership renewal at its discretion. Memberships may not be paused or placed on “hold.” Membership duration for advanced sales of Membership may vary, as required by law or as otherwise communicated by lululemon.
Membership Communications
Unless Member has opted out of receiving marketing communications, lululemon may communicate with Members about marketing via mail, email, and other channels, including about special Member promotions, offers, and more. lululemon will also use these channels to notify Member when they are eligible for a benefit, communicate Membership changes, and more at lululemon’s discretion. Please note that even if you opt out of receiving marketing or promotional communications, lululemon may continue to send you non-marketing or non-promotional emails, such as those about your account and benefits.
Membership Benefits and Details
Benefits of the program may vary depending on your Program Market. lululemon reserves the right to remove, eliminate, vary, discontinue, substitute or alter any Membership benefits at any time, due to availability, disruption (including store closures, COVID-19, pandemic or other reasons) or for any other reason at lululemon’s sole discretion. lululemon will not be liable for any such acts, and you agree to hold lululemon harmless for any damage or loss related to the removal, elimination, variance, discontinuance, substitution or altering of any Membership Benefits. The removal, elimination, variance, discontinuance, substitution or altering of any Membership Benefits shall not be deemed to be a breach of this agreement or any other right.
Benefits will be communicated to Members at the time either the Membership or a specific benefit is offered. The following benefits may or may not be offered in your Program Market. If any of the benefits below are included in the benefits for your Program Market, the following terms will apply:
Membership Welcome Collection Product
Membership product is final sale and not available for returns or exchanges.
Early Access Shop
At lululemon’s discretion, Members may receive early access to buy select lululemon product. Early access is limited to online only. Additional terms may apply.
Birthday Discount
Members in Program Markets may be offered a one-time, one-transaction per year discount of 20% off the retail price of products purchased in lululemon stores, including all full price and markdown products, online or through the lululemon app on the Member’s birthday and in the 6 days that follow. Subject to limitations and availability. If Member’s birthday falls within certain dates, the discount may not work automatically. If this is case, please contact our Guest Education Centre. Discount is single use only, limit of ten lululemon items per transaction. Discount is not available in outlet stores or through third parties and does not apply to purchase of gift cards, experiential store class passes or fuel purchases. lululemon reserves right to exclude other products from discount offering. Discount is non-transferable and cannot be combined with any other promotions, offers or discounts. No price adjustments on prior purchases. Product purchased with discount may not be resold. Offer subject to change, or cancellation without notice as permitted by law.
Personal Development Content
Member may receive access to personal digital or in person development resources.
Monthly Studio Classes and Events
Member may be eligible to register for and attend one class or event (physical or digital at lululemon’s sole discretion) per month, for a total of twelve (12) months, using their Member Pass. This pass may only be used in the month specified. If a class or event is not used in any month it expires, it does not roll over from the prior month. Classes and events are subject to availability (you are not guaranteed access for any particular session, so sign up as early as possible). lululemon reserves the right to offer sweat classes in fitness studios selected by lululemon or digitally. lululemon reserves the right to offer events in event venues selected by lululemon or digitally. Classes and events may vary depending on Program Market. Member may sign up a friend if specified by lululemon for certain classes or events, using a Friend Pass. Each Member may receive up to four (4) Friend Passes (at lululemon’s discretion and varying in each Program Market). Cancellations must be made on lululemon’s Classes and Events Booking Service. If the Member or Member’s friend cancels a class within studio’s or event’s cancellation policy, the Member may receive the pass back to their account. If the Member or Member’s friend cancels a class or event outside of the studio or event’s cancellation policy or does not attend the class or event they signed up for, the Member does not receive pass back to their account. Members must use lululemon’s Classes and Events Booking Service to sign up themselves and invite their friend for the class or event. Additional terms and releases may apply upon registration.
lululemon’s Right to Change/Cancel Membership and/or Terms
lululemon may, at its discretion, alter, limit, or modify the Membership structure or any other feature of the Membership, including the Membership benefits. lululemon reserves the right to change or modify these Terms or terminate the Membership at any time, for any reason, without prior notice. lululemon will post any additional Membership details and updates to Membership (including these Terms) here and lululemon may also email you about any such changes.
Right to Revoke
lululemon reserves the right, in its sole and absolute discretion, to exclude any individual(s) from the Membership or to terminate any Membership, for any reason, including abuse of the Membership, failure to follow these Terms, fraud, misrepresentation, or other conduct detrimental to the interests of lululemon. Any such exclusion or termination may affect eligibility for further participation in the Membership and/or any other lululemon Membership.
Feedback
If you submit feedback, including any written or oral comments regarding the Membership and lululemon, you grant to lululemon a perpetual, irrevocable, royalty-free, worldwide, nonexclusive license to publish, reproduce, display, perform, distribute, adapt, edit, modify, translate, create derivative works based upon, and otherwise use and sublicense your feedback, or any portion thereof (including your aural voice, username, name, image or likeness as conveyed in the feedback), in connection with the Membership and for other advertising, marketing, and promotional purposes, and to incorporate feedback, in whole or in part, into other works in any manner, form, media or technology now known or later developed. lululemon will have no obligation to publish or use or retain any feedback. You will not be entitled to compensation for any use by lululemon, or its agents, licensees or assignees, of your feedback. You acknowledge that lululemon may have access to, or may independently create content, materials, ideas, and products, similar or identical to, your feedback, and you agree that you will not be entitled to any compensation by reason of the use by lululemon of such similar or identical content, materials, ideas, or products.
Governing Law
Venue for all litigation, court proceedings, arbitration proceedings, mediation proceedings, lawsuits, court hearings and other hearings or actions initiated in connection with these Terms and the Membership must and will be exclusively in Vancouver, BC, Canada. These Terms and the relationship between you and lululemon will be governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein, without giving effect to principles of conflict of laws of any jurisdiction.
Limitation on Damages
To the fullest extent permissible under applicable law, lululemon athletica canada inc, lululemon usa inc., lululemon athletica inc., and their respective parent companies, affiliates, subsidiaries, purchasers of the business and assignees, and their respective representatives, directors, officers, agents, employees and volunteer staff (the “Released Parties”) are not responsible or liable for any direct, indirect, incidental, consequential, or any other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way, directly or indirectly, to these Terms and Members’ participation in the Membership, including use of lululemon products, participation in fitness classes, personal development experiences, sweat experiences, and any other Membership or lululemon related activities. This applies even if foreseeable or even if lululemon has been advised of the possibility of such damages. In New Jersey, this limitation applies only to claims based on breach of warranty. You acknowledge and agree that you are fully aware that participation in the sweat experiences, fitness classes, and other Membership activities may involve risks, including in some circumstances risk of physical injury, serious physical injury or death and you accept all the risks of participating, even if the risks are created by the carelessness, negligence or gross negligence of any Released Party.
Intellectual Property
All Membership design, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, “lululemon Intellectual Property”) are owned by lululemon and may be registered in the United States, Canada, and/or internationally.
Miscellaneous
If any provision of these Terms is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only. The use of “include” or “includes” are illustrative and not limiting.
Entire Agreement
These Terms together with any applicable website terms of use constitute the entire agreement between you and lululemon with respect to the Membership, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and lululemon with respect to the Membership.
Membership
The lululemon membership (the “Membership”) is offered by lululemon athletica canada inc together with its affiliates, including lululemon usa inc. (“lululemon”). lululemon may extend certain benefits, perks, and privileges as described in more detail below, and additional offers that may be announced from time to time. These terms and conditions (“Terms”) form the agreement between you (“Member” or “you”) and lululemon with respect to the Membership. When accessing the Membership or any websites associated with the Membership, you are also subject to the applicable web site terms of use, including at https://shop.lululemon.com/story/legal-terms-of-use. To the extent there are conflicts between these Terms and any website terms of use, these Terms will control.
Member Acceptance of Terms
You hereby agree, for good and valuable consideration, to the Terms, rules, regulations, policies and procedures of the Membership. Each Member is responsible for remaining knowledgeable about the Membership Terms. lululemon reserves the right to disqualify Members who violate any of the Membership Terms or any other lululemon terms that pertain to them.
Data Privacy
When you participate in the Membership, we may collect certain information about you from third parties and combine that with information we collect directly from you. For example, we may receive your name and email address from fitness studios and providers of online booking tools when you sign up for and participate in classes offered as part of the Membership. We use this information to better understand your interests and for analytics purposes. For more information about the ways lululemon collects, uses and shares personal information about you, please see terms USA and terms Canada.
Membership Eligibility and Restrictions
Membership is open only to individuals who (a) have an existing lululemon account or create a new lululemon account upon purchase of the Membership; (b) are at least age 18 (or the age of majority in jurisdiction of residence, whichever is older) upon purchase; and (c) are legal residents of the 50 United States, D.C., or Canada residing within the geographic territory in which the Program is offered (the “Program Market”). lululemon will determine the geographic scope of the metro areas for the Program Market.
Membership is limited to individuals only and is limited to one account per individual (one email per account). Employees, directors, and officers of lululemon and each of their respective parent companies, affiliate companies, and subsidiaries are not eligible for the Membership. lululemon may limit the number of Members accepted into Membership for each Program Market. Sweat Collective members and lululemon Ambassadors are eligible for Membership, but may not use their discounts to purchase Membership, and any available discounts will not be cumulative.
Membership benefits or Member accounts may not be merged, transferred, purchased, sold, assigned, auctioned or traded, including by death or as part of a domestic relations matter. Doing so will void the Member account. Membership benefits have no cash value and are not exchangeable for cash or any other benefits or services.
Membership Enrollment
Individuals can enroll (a) online by selecting the Membership product and proceeding through the Membership checkout process, (b) in-store through a designated mobile device (see educator for details) or as otherwise offered by lululemon. Member must pay a Membership fee as determined by lululemon plus applicable taxes, to become a Member. Member may be required to provide their name, address, email, associated Membership city, birthday month and day and additional enrollment information. lululemon reserves the right to refuse Membership to any customer who does not follow the enrollment procedures. lululemon may choose to offer signup incentives and enrollment promotions from time to time.
All sales of the Membership are FINAL, and non-refundable. If you cancel your Membership at any time, you will lose all access to the benefits and any data or information stored in your Membership profile.
Refund terms for advanced purchase of Membership may vary, as required by law or as otherwise communicated by lululemon, and you may request a return up to 30 days after Membership commencement by contacting our Guest Education Centre at membership@lululemon.com or 1.877.263.9300.
Member should promptly advise lululemon of any changes to their personal account contact information such as name, address, phone number(s) and/or e-mail address, by updating their lululemon account information.
Membership Duration
Your Membership will terminate on the earlier of 1) a date specified by lululemon at the time of purchase or 2) one year after enrollment and will not automatically renew. lululemon may offer a one-year Membership renewal at its discretion. Memberships may not be paused or placed on “hold.” Membership duration for advanced sales of Membership may vary, as required by law or as otherwise communicated by lululemon.
Membership Communications
Unless Member has opted out of receiving marketing communications, lululemon may communicate with Members about marketing via mail, email, and other channels, including about special Member promotions, offers, and more. lululemon will also use these channels to notify Member when they are eligible for a benefit, communicate Membership changes, and more at lululemon’s discretion. Please note that even if you opt out of receiving marketing or promotional communications, lululemon may continue to send you non-marketing or non-promotional emails, such as those about your account and benefits.
Membership Benefits and Details
Benefits of the program may vary depending on your Program Market. lululemon reserves the right to remove, eliminate, vary, discontinue, substitute or alter any Membership benefits at any time, due to availability, disruption (including store closures, COVID-19, pandemic or other reasons) or for any other reason at lululemon’s sole discretion. lululemon will not be liable for any such acts, and you agree to hold lululemon harmless for any damage or loss related to the removal, elimination, variance, discontinuance, substitution or altering of any Membership Benefits. The removal, elimination, variance, discontinuance, substitution or altering of any Membership Benefits shall not be deemed to be a breach of this agreement or any other right.
Benefits will be communicated to Members at the time either the Membership or a specific benefit is offered. The following benefits may or may not be offered in your Program Market. If any of the benefits below are included in the benefits for your Program Market, the following terms will apply:
Membership Welcome Collection Product
Membership product is final sale and not available for returns or exchanges.
Early Access Shop
At lululemon’s discretion, Members may receive early access to buy select lululemon product. Early access is limited to online only. Additional terms may apply.
Birthday Discount
Members in Program Markets may be offered a one-time, one-transaction per year discount of 20% off the retail price of products purchased in lululemon stores, including all full price and markdown products, online or through the lululemon app on the Member’s birthday and in the 6 days that follow. Subject to limitations and availability. If Member’s birthday falls within certain dates, the discount may not work automatically. If this is case, please contact our Guest Education Centre. Discount is single use only, limit of ten lululemon items per transaction. Discount is not available in outlet stores or through third parties and does not apply to purchase of gift cards, experiential store class passes or fuel purchases. lululemon reserves right to exclude other products from discount offering. Discount is non-transferable and cannot be combined with any other promotions, offers or discounts. No price adjustments on prior purchases. Product purchased with discount may not be resold. Offer subject to change, or cancellation without notice as permitted by law.
Personal Development Content
Member may receive access to personal digital or in person development resources.
Monthly Studio Classes and Events
Member may be eligible to register for and attend one class or event (physical or digital at lululemon’s sole discretion) per month, for a total of twelve (12) months, using their Member Pass. This pass may only be used in the month specified. If a class or event is not used in any month it expires, it does not roll over from the prior month. Classes and events are subject to availability (you are not guaranteed access for any particular session, so sign up as early as possible). lululemon reserves the right to offer sweat classes in fitness studios selected by lululemon or digitally. lululemon reserves the right to offer events in event venues selected by lululemon or digitally. Classes and events may vary depending on Program Market. Member may sign up a friend if specified by lululemon for certain classes or events, using a Friend Pass. Each Member may receive up to four (4) Friend Passes (at lululemon’s discretion and varying in each Program Market). Cancellations must be made on lululemon’s Classes and Events Booking Service. If the Member or Member’s friend cancels a class within studio’s or event’s cancellation policy, the Member may receive the pass back to their account. If the Member or Member’s friend cancels a class or event outside of the studio or event’s cancellation policy or does not attend the class or event they signed up for, the Member does not receive pass back to their account. Members must use lululemon’s Classes and Events Booking Service to sign up themselves and invite their friend for the class or event. Additional terms and releases may apply upon registration.
lululemon’s Right to Change/Cancel Membership and/or Terms
lululemon may, at its discretion, alter, limit, or modify the Membership structure or any other feature of the Membership, including the Membership benefits. lululemon reserves the right to change or modify these Terms or terminate the Membership at any time, for any reason, without prior notice. lululemon will post any additional Membership details and updates to Membership (including these Terms) here and lululemon may also email you about any such changes.
Right to Revoke
lululemon reserves the right, in its sole and absolute discretion, to exclude any individual(s) from the Membership or to terminate any Membership, for any reason, including abuse of the Membership, failure to follow these Terms, fraud, misrepresentation, or other conduct detrimental to the interests of lululemon. Any such exclusion or termination may affect eligibility for further participation in the Membership and/or any other lululemon Membership.
Feedback
If you submit feedback, including any written or oral comments regarding the Membership and lululemon, you grant to lululemon a perpetual, irrevocable, royalty-free, worldwide, nonexclusive license to publish, reproduce, display, perform, distribute, adapt, edit, modify, translate, create derivative works based upon, and otherwise use and sublicense your feedback, or any portion thereof (including your aural voice, username, name, image or likeness as conveyed in the feedback), in connection with the Membership and for other advertising, marketing, and promotional purposes, and to incorporate feedback, in whole or in part, into other works in any manner, form, media or technology now known or later developed. lululemon will have no obligation to publish or use or retain any feedback. You will not be entitled to compensation for any use by lululemon, or its agents, licensees or assignees, of your feedback. You acknowledge that lululemon may have access to, or may independently create content, materials, ideas, and products, similar or identical to, your feedback, and you agree that you will not be entitled to any compensation by reason of the use by lululemon of such similar or identical content, materials, ideas, or products.
Governing Law
Venue for all litigation, court proceedings, arbitration proceedings, mediation proceedings, lawsuits, court hearings and other hearings or actions initiated in connection with these Terms and the Membership must and will be exclusively in Vancouver, BC, Canada. These Terms and the relationship between you and lululemon will be governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein, without giving effect to principles of conflict of laws of any jurisdiction.
Limitation on Damages
To the fullest extent permissible under applicable law, lululemon athletica canada inc, lululemon usa inc., lululemon athletica inc., and their respective parent companies, affiliates, subsidiaries, purchasers of the business and assignees, and their respective representatives, directors, officers, agents, employees and volunteer staff (the “Released Parties”) are not responsible or liable for any direct, indirect, incidental, consequential, or any other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way, directly or indirectly, to these Terms and Members’ participation in the Membership, including use of lululemon products, participation in fitness classes, personal development experiences, sweat experiences, and any other Membership or lululemon related activities. This applies even if foreseeable or even if lululemon has been advised of the possibility of such damages. In New Jersey, this limitation applies only to claims based on breach of warranty. You acknowledge and agree that you are fully aware that participation in the sweat experiences, fitness classes, and other Membership activities may involve risks, including in some circumstances risk of physical injury, serious physical injury or death and you accept all the risks of participating, even if the risks are created by the carelessness, negligence or gross negligence of any Released Party.
Intellectual Property
All Membership design, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, “lululemon Intellectual Property”) are owned by lululemon and may be registered in the United States, Canada, and/or internationally.
Miscellaneous
If any provision of these Terms is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only. The use of “include” or “includes” are illustrative and not limiting.
Entire Agreement
These Terms together with any applicable website terms of use constitute the entire agreement between you and lululemon with respect to the Membership, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and lululemon with respect to the Membership.
Still have questions?
We’re here to help. Call or email our Guest Education Centre at 1.877.263.9300 or membership@lululemon.com.